Appointments, Deposits & Cancellation Policy

At NUYU Dental & Aesthetics, appointment time is carefully planned and reserved specifically for each patient. This allows us to prepare appropriately and ensure a high standard of care throughout your visit.

Booking & Deposits

To secure certain appointments, a deposit may be required at the time of booking.

  • Examinations require a £30 deposit and hygiene appointments require a £5
  • Treatment appointments may require a deposit depending on the length and nature of the appointment

Deposits are transferable where sufficient notice is provided.

Notice Periods

If you need to reschedule or cancel your appointment, we kindly ask for the following notice:

  • Examinations and hygiene appointments: minimum 24 hours’ notice
  • Treatment appointments, including crowns, bridges, root canal treatment and implants: minimum 48 hours’ notice

Late Cancellations & Missed Appointments

Where insufficient notice is given, or an appointment is missed:

  • The £30 deposit for examinations and hygiene appointments will be retained
  • For treatment appointments, a fee of up to 50% of the booked treatment value may be charged

This reflects the clinical time reserved and preparation carried out in advance.

Repeated Cancellations

Where appointments are repeatedly cancelled or rescheduled, NUYU Dental & Aesthetics reserves the right to:

  • Require full payment in advance for future bookings, or
  • Decline to offer further appointment times

Exceptional Circumstances

We understand that unexpected situations can arise. In such cases, we may review late cancellations on a discretionary basis.

Agreement to This Policy

By booking an appointment with NUYU Dental & Aesthetics, you acknowledge that:

  • Appointment time is reserved specifically for you
  • Deposits and cancellation terms apply as outlined above
  • Full policy details are available on this page and may be updated from time to time

Policy Updates

NUYU Dental & Aesthetics reserves the right to update this policy at any time. The most current version will always be available on our website.

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